FAQ

ORDERS & DELIVERY

How long does delivery take?
We deliver across the GCC within 3–7 business days. UAE orders typically arrive in 2–4 days. Saudi Arabia, Qatar, and Kuwait take 4–7 business days. Bahrain orders arrive within 1–2 business days.

Do you offer free delivery?
Yes! Orders to Bahrain are always free. For UAE, KSA, Qatar, and Kuwait, free delivery applies on qualifying orders — see our Shipping Policy for full details.

Can I track my order?
Absolutely. Once your order is dispatched, you'll receive a tracking link via SMS or email. You can also WhatsApp us for a real-time update.

RETURNS & REFUNDS

What is your return policy?
We offer a 30-day hassle-free return policy. If you're not happy with your purchase for any reason, contact us and we'll make it right — no questions asked.

How do I return an item?
Simply contact us via WhatsApp or email within 30 days of receiving your order. We'll guide you through every step of the process.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.

PRODUCTS

Are your products genuine?
Yes. Every product sold on NEATLY is sourced from verified, quality-checked suppliers. We test products before listing them.

Do your products come with a warranty?
Selected products include a manufacturer warranty. Warranty details are listed on each individual product page.

Are the products suitable for GCC weather conditions?
Yes. We specifically select products suited to the GCC climate — our freshness products are designed to perform in hot and humid conditions.

ACCOUNT & PAYMENTS

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Apple Pay, and select digital wallets. All payments are processed securely through our encrypted checkout.

Is my payment information secure?
Yes. All online payments are encrypted with 256-bit SSL security. We never store your card details.

CONTACT

How can I contact NEATLY?
You can reach us via email at support@neatlybh.com or on WhatsApp at +973 3403 7963. Our support team is available 7 days a week, 9am–9pm GST.