Terms of service

NEATLY TERMS OF SERVICE — Last updated: April 2026 By accessing or purchasing from NEATLY, you agree to these Terms. 1. GENERAL: NEATLY is a Dubai-based online retailer selling home organisation and kitchen products across the GCC. 2. PRICING: All prices in AED. We reserve the right to modify prices at any time. Product images are representative. 3. ORDERS: We accept credit/debit cards and Cash on Delivery (COD). Orders are subject to availability. We reserve the right to cancel any order. 4. SHIPPING: We deliver across UAE, KSA, Qatar, and Kuwait within 2-7 business days. We are not liable for delays caused by third parties. 5. RETURNS: 30-day returns on unused items in original packaging. Full details in our Return & Refund Policy. 6. INTELLECTUAL PROPERTY: All website content is owned by NEATLY. Unauthorised use is prohibited. 7. LIABILITY: NEATLY is not liable for any indirect, incidental, or consequential damages. 8. GOVERNING LAW: These Terms are governed by the laws of the United Arab Emirates. 9. CONTACT: support@neatly.store | NEATLY, Dubai, UAE