Privacy Policy

At NEATLY, your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

What We Collect

Order information: Name, shipping address, email, phone number, and payment details (processed securely via our payment partner — we never store card numbers).
Device & browsing data: IP address, browser type, and pages visited — used to improve your shopping experience.
Communications: Any messages you send us via email, WhatsApp, or our contact form.

How We Use Your Information

To process and deliver your orders
To send order confirmations and shipping updates
To respond to your enquiries
To improve our website and product range
To send marketing emails (only if you opt in — you can unsubscribe at any time)

Sharing Your Data

We do not sell or rent your personal data. We share it only with trusted partners who help us operate our store:

Shipping carriers (Aramex, DHL, local couriers) — to deliver your order
Payment processors — to handle transactions securely
Shopify — our e-commerce platform (see Shopify's Privacy Policy)

Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, email support@neatlybh.com.

Cookies

We use cookies to keep your cart active and analyse site traffic. You can disable cookies in your browser settings, though some store features may not work correctly.